Terms and Conditions

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User Acknowledgment

The user acknowledges that they have carefully read the Terms and Conditions set forth below. These Terms and Conditions, along with the Privacy Policy of Prof Health, govern your subion and use of the Prof Health website pages, application, and all communication methods with the user or subscriber, including WhatsApp or any other means of communication.

Your use of the Prof Health website constitutes your acceptance of and agreement to the terms and conditions of this agreement, which includes all the details below. This also confirms your commitment to comply with the substance of this agreement regarding Prof Health. This agreement becomes effective as soon as you start using the website or application.

Prof Health reserves the right to amend these Terms and Conditions at any time as deemed necessary. The subscriber is responsible for reviewing the Terms and Conditions periodically without the need for Prof Health to resend them.

Registration and Subion Process

Accuracy of Information: Upon disclosing their information, the subscriber is obligated to verify its truthfulness and accuracy, ensuring it is up-to-date and complete as required in the registration form.
Health Disclosure: The subscriber must report any health issues, medical conditions, or allergies they may suffer from, or anything else that might negatively affect the diet plan and lead to other complications. In the event that such information is withheld, the subscriber shall bear all consequences and outcomes resulting from that.
Acceptance of Subion: Prof Health reserves the right to reject or postpone a subion, even if payment has been made, provided that the subscriber was not notified of their acceptance before the payment process took place, or if the subscriber fails to pay the due amounts within 24 hours of their subion acceptance. It is the subscriber’s responsibility to follow up within one month from the payment date to receive the paid service.
Refund Policy: All amounts paid, whether for consultations or any of our services, are non-refundable as they are due upon time allocation. The practical application and benefits are the sole responsibility of the client; consequently, these amounts are non-refundable under any circumstances.
Subion Period: The subion duration begins from the date the subscriber receives the nutritional plan or workout schedule, not from the date they start implementing it. The subion is valid for one full month and expires after this period (thirty 30 days) from the date of receipt, or as specified in the package.
Temporary Suspension: The subscriber is entitled to temporarily pause their subion only once for each month of their subion.
Subion Continuity: To ensure the continuity of their subion, the subscriber has the right to pay in advance for future months to avoid any service interruption.
Multi-Month Subions: The client can subscribe for more than one month for any of the available packages and obtain a renewal discount in any month following the first month of subion. This discount remains valid for 3 months. Accordingly, the package must be used within a maximum period of one month and one week from the subion date, allowing a postponement of one week for each month of subion (which is the maximum grace period per subscribed month). Please note that after the grace period expires, the subion is considered void, and the paid amount is fully forfeited to the center.

Personal Information

Data Protection: Prof Health takes all possible protection and security measures to safeguard and preserve subscribers' identity information, such as names, addresses, and contact numbers, to prevent unauthorized access.
Third-Party Platforms: The subscriber and user recognize that information exchanged via third parties (including, but not limited to, WhatsApp and email) is subject to the privacy policy and terms of information exchange of those respective platforms, not Prof Health.
Use of Data for Development: The subscriber acknowledges and agrees to allow Prof Health to use certain information provided through this website or any other communication channel—including, but not limited to, weight, height, compliance results, and similar data—in a way that does not compromise the confidentiality of the individual’s identity preserved by the center. Prof Health pledges that this information will only be used for public benefit, research and development, and advertising or marketing purposes.
Implied Consent: Continuing the subion, renewing it, or making a payment constitutes direct acknowledgment and acceptance by the subscriber of all Terms and Conditions and the Privacy Policy belonging to Taqdeer Center.
Account Privacy: To maintain the subscriber's privacy, each subion and plan is linked to a specific phone number or membership, and its data cannot be transferred to another number under any circumstances.

Disclaimer of Liability

Technical Damages: Prof Health shall not bear any liability for any damage or loss that may result from a cyberattack, viruses, or other technologically harmful materials that may infect your computer, mobile devices, or other hardware due to your use of our website, or due to downloading any materials posted on it or on any website linked to it, which may lead to the disruption of Prof Health’s website services or affect your device.
Non-Compliance and Variance: Prof Health is not responsible for the subscriber's lack of commitment to the suggested diet plan or the advice provided to them. The subscriber must take into account that each individual's response to a diet plan varies depending on their body composition and its nature of adaptation to changes. Consequently, Prof Health bears no responsibility if the subscriber does not achieve the results they anticipate.
Sharing Plans: The center and its employees bear no responsibility if the subscriber shares or sends the nutritional plan to another non-subscribed individual, which may cause unexpected complications such as severe weight loss, weight gain, or otherwise. All nutritional plans are customized based on the specific subscriber's condition and needs; therefore, it must be clarified that the plan cannot be applied under any circumstances to anyone other than the registered subscriber.
Medical Disclaimer: The subscriber bears full responsibility for their health or medical condition, if any, after consulting their specialized physician. It should be noted that the nutritional program is designed by a team specialized in nutritional science to fit your physical condition and dietary needs. It is not within our scope of practice to prescribe any medical or therapeutic drugs, as Prof Health’s responsibility is limited to health, athletic, and nutritional education, and general health awareness.

Follow-up and Tracking

Client Responsibility: The subscriber is responsible for sending their measurements at the time agreed upon between them and Prof Health, and they are responsible for maintaining continuous communication with the center.
Inquiries and Working Hours: The subscriber has the right to inquire about anything related to the packages and follow up on their subion on a weekly basis for all online packages. They must read the details and features of each package individually before selecting the package and completing the subion process. Responses will be given within working hours, from 10:00 AM to 9:00 PM, Sunday to Thursday, taking into consideration workload and official holidays.
Engagement: The subscriber is responsible for replying to messages sent by the center, whether they are questions or motivational messages, to ensure they receive the expected service.
Importance of Follow-up: The follow-up process is essential at Prof Health to ensure reaching the desired goal. If the subscriber fails to follow up or comply with instructions and requirements on time, the benefit will be minimal, and the subscriber alone shall bear responsibility for that.

Cancellation of Subion or Membership

Mutual Respect: Mutual respect is an essential condition for subscribing to Prof Health. Accordingly, the center reserves the right to cancel the subion of any person immediately if they mistreat any employee of the center, whether verbally or physically. The center also retains its legal rights against such individuals, and the paid amount in this case is forfeited to the center.
Unclaimed Services: If the subscriber delays communicating with the center to receive the paid services for a period of two months from the date of payment, the subion is considered void and the paid amount is forfeited.
Health-Related Rejection: The center reserves the right to reject any person’s subion if it might harm their health or if the selected package does not suit their condition. In this case, the paid amount will be refunded, with the client bearing all transfer fees and taxes, provided they have not received their nutritional plan or any part of the service.
Behavioral Violations: The subion will be canceled immediately without any refund if the client commits acts that violate public decency, such as foul language, defamation, insults, or abuse, including but not limited to these actions.

Force Majeure

In the event of any circumstances beyond the control of Prof Health, such as natural disasters, hurricanes, or epidemics, the institution reserves the right to postpone the subion, terminate it, or take the appropriate decision depending on the current circumstance in a manner that satisfies both parties.

Communication Mechanism

Subion requests are made through any approved communication channel at Prof Health, including but not limited to the Prof Health website, WhatsApp application, or email. The center's website serves as a platform to display some of its services and acts as an electronic payment gateway, while the subscribed service is delivered through one of the approved communication platforms designated by the center.

Exchange and Refund Policy

After the payment process is completed, paid amounts cannot be refunded in cash. Instead, the paid amount for the service will be kept in your membership wallet at Prof Health for a maximum period of two months. After this duration, the service will be deemed delivered, and no refunds or unreceived services can be claimed at all, except in the following cases:

If the center refuses to provide the service to the client due to a health condition that may be affected by the diet plan in a way that does not meet expectations.
If the client accidentally pays an amount greater than the required fee. The remaining amount will be saved in the wallet to be used within a maximum period of two months.
The subscriber may exchange their package for another package of the same price, or a higher-priced package provided they pay the remaining balance for the new package.
The client is not entitled to a refund if they exceed the specified period for receiving the service due to a lack of communication with the team. Failing to utilize the service during the designated period cancels the service without any refund.
In the case of Golden Guarantee offers for refunds, the client must meet the following conditions to retrieve the amount if no weight loss or gain (depending on the subscriber's goal) is achieved:
- The client must have consistently followed up with the nutritionist and fitness coach.
- The client must have fully committed to all instructions and guidelines.
- The refund request must be submitted within 35 days from the date of payment.

⚠️ Note: Once the nutritional plan has been received, absolutely no refunds will be issued under any circumstances.

Intellectual Property Rights

The innovative and intellectual rights for any invention, development, ideas, or discoveries carried out by Prof Health are its sole right. The center retains all intellectual property rights for its materials and trademarks, including all related s, files, ideas, marketing materials, and multimedia.

Amendments to the User Agreement

The subscriber acknowledges reading and agreeing to the Terms and Conditions and Privacy Policy related to the center prior to their subion process. Prof Health may make amendments to these Terms and Conditions at any time in accordance with the center's requirements, as it deems appropriate.

The subscriber agrees with absolute authority that Prof Health may make major or minor amendments to this agreement without requiring additional consent from the subscriber, at any time the center deems appropriate. Therefore, subscribers are requested to review this page from time to time to check for any modifications, as they constitute an integral part of these terms.

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Terms and Conditions - Prof Health